General Return Info
What is your returns policy?
Australian returns and exchanges must be lodged within 24 hours of delivery; current fees and options are shown in the return process.
How do I lodge a return?
Start an Australian return or exchange in the returns portal within 24 hours of delivery.
Can I return a Gift Card?
Gift cards are non-refundable and can’t be returned. However, they don’t expire so you can use them anytime to grab your favourite Muscle Nation pieces! If you have any issues using your gift card, please reach out to our Customer Experience Team at
When will my return be processed?
Our team works hard to process returns as quickly as possible. Once your return reaches our warehouse, please allow up to 10 business days for it to be finalised. If your order was placed during a sale period, please allow up to 15 business days for
Can I come to your warehouse to return my items?
We understand coming to our warehouse may be a quicker alternative to collecting or returning your items. However, as we are an online business operating out of an industrial warehouse, the health and safety of our staff and customers is our number o
Why am I being charged for my exchange?
Shop Now or Instant Exchange places a temporary authorisation hold, not a completed charge; it ends after seven business days or when the return is scanned in transit, whichever comes first.