How do I lodge a return?Updated 10 days ago

You can easily lodge your return through our Returns Portal.

1. Enter your order number and the email address or shipping address used for your order.
2. Select the item(s) you’d like to return, provide your return reason and choose your preferred return option, such as a refund, exchange or store credit, where eligible.
3. Follow the prompts to complete your return and select your available shipping option.
4. Send your return within the applicable return timeframe shown in our Returns Policy.

Your available return options and any applicable shipping fees will be displayed in the Returns Portal before you complete your return.

Please ensure your items meet our return conditions, including being unused, unworn, unwashed and in original, resalable condition, with no odours, marks, stains, hair, signs of wear or damage, and with original tags and packaging where applicable.

If you’re having trouble lodging your return or need help confirming your eligibility, contact our Customer Experience team at [email protected].