General Return Info

Instant Exchanges

Store Credit

Shop Now

Refunds

Final Sale

Supplements

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Muscle Nation

Returns, Exchanges & Refunds

How much is shipping?

Will I have to pay customs fees or import taxes?

Am I eligible for free shipping?

Shipping Costs

Where do you ship from?

Do you ship worldwide?

How long until my order is shipped?

Do you deliver to PO Boxes and Parcel Lockers?

Do you offer same day delivery?

If I select express shipping, will my order be packed sooner?

How can I track my order?

How long will my order take to arrive?

Why has my tracking not updated?

I think my order is lost!

General Shipping Info

Can I track my order?

What happens if my parcel is lost or damaged in transit?

My order says “delivered” but I haven’t received it. What should I do?

What if I put in the wrong address?

Do I need to sign for my order?

Do you deliver to PO Boxes or Parcel Lockers?

How long does delivery take?

Delivery

Shipping & Delivery

What is your returns policy?

How do I lodge a return?

Can I return a Gift Card?

When will my return be processed?

What is the Instant Exchange option?

How does the Instant Exchange process work?

How do I get my store credit?

Can I use my store credit immediately?

What if I haven't received an email with my store credit?

What is the “Shop Now” option for returns?

How does the “Shop Now” return option work?

Can I use my 'Shop Now' credit on any product?

What if the new item I want costs more or less than my store credit?

Can I get a refund for my return?

Can I get a refund if I’ve opened or tried the product?

How long does it take to receive my refund?

Is there a fee for choosing a refund?

What qualifies as a final sale item?

Can I return a final sale item?

What if I have a faulty final sale item?

Can I return a supplement if I change my mind?

What if I’ve opened the supplement but only used it once?

What if I have an issue with a product I purchased from a wholesaler or stockist?

I was messaged on Instagram that I won a giveaway, how do i know if this is legit?

Will I receive an order confirmation?

I didn’t receive my order confirmation?

Can you edit my order?

Can I cancel my order?

Can I hold items in my cart?

What happens when I receive an incorrect or faulty item?

Orders

What payment methods do you accept?

What currency will I be charged in?

I have a store credit, does this expire?

What happens if I forget to use my discount code or gift card?

How do I purchase a gift card?

How will the gift card be sent?

Can I send the gift card directly to someone else?

How long do gift cards last?

Can I use a gift card with other discounts or promo codes?

Can I use more than one gift card on an order?

Gift Cards

Payments

Orders & Payments

Are free gift promotions subject to change?

How do I use my discount code?

Can I use my discount code and gift card in the same transaction?

Can I use more than one discount code?

Can I have the discount honoured after the promotional period?

Promotions

WHAT IS SHIPPING PROTECTION?

COVERAGE DETAILS

TERMS AND CONDITIONS

Shipping Protection

Can you help me choose a size if I give you my measurements?

What if my item doesn’t fit?

Mens Tees Guide

Mens Shorts Guide

Mens

Leggings Inseam Measurements

Womens Shorts Inseam Measurements

How oversized are your oversized tees?

Womens Leggings/Shorts Guide

Womens Bra/Bralette Size Guide

Womens

Sizing Guide

What size should I order?

How do I care for my Muscle Nation apparel?

Do you restock sold-out items?

Do you offer maternity-friendly styles?

Why does my item feel different in the same style, across different colours?

Apparel

What types of accessories do you offer?

Can I return or exchange accessories if they don't suit me?

Do your shakers and bottles contain BPA?

Accessories

Are your supplements safe for use during pregnancy or while breastfeeding?

Are your supplements suitable for someone with diabetes?

Are your products halal certified?

Are your supplements gluten-free?

Product & Supplement Questions

Can I come to the warehouse?

What Rebel stores sell Muscle Nation products?

What Muscle Nation products are available at Rebel Sport?

Do Rebel Sport stores stock the same items as online?

I have an issue with a product I bought at Rebel Sport. What should I do?

Can I return or exchange my products in store?

Rebel Sport

What Muscle Nation products are available at Ampol?

I have an issue with a product I bought at Ampol. What should I do?

Ampol & Ampol Foodary

What Muscle Nation products can I find at Woolworths?

Are all flavours available at Woolworths?

Are the prices the same as on the Muscle Nation website?

I have an issue with a product I bought at Woolworths. What should I do?

Woolworths Supermarkets

What Muscle Nation products can I buy at Coles?

I have an issue with a product I bought at Coles. What should I do?

Will Coles be stocking more Muscle Nation products in the future?

Coles Supermarkets

What Muscle Nation products are available at 7-Eleven?

Are Muscle Nation products available at all 7-Eleven stores?

7-Eleven Service Stations

I have an issue with a product I bought at Chemist Warehouse. What should I do?

What Muscle Nation products can I buy at Chemist Warehouse?

Chemist Warehouse

What Muscle Nation products are available at Costco?

Are Costco’s Muscle Nation products different from the website versions?

I have an issue with a product I bought at Costco. What should I do?

Costco

Which supplement stores stock Muscle Nation products?

How can I find a store near me that sells Muscle Nation?

Do supplement stores carry all Muscle Nation products?

Supplement Stores

Where To Buy Muscle Nation In Store

What is Muscle Nation Rewards?

How do I earn points?

How do I redeem my rewards points?

How do review rewards work?

How long does it take for rewards points to show in my account?

Do my points expire?

What are the different tier statuses?

How long does my tier status last for?

How does refer a friend work?

How do punch card purchases work?

How do I sign up?

Can I use my points on sale items?

I'm having trouble redeeming my points, what can I do?

My email address has changed, can I transfer my points?

My points have disappeared, what do I do?

Loyalty & Rewards Program

What is a Muscle Nation Warehouse Sale and where is it held?

What types of products are available at the warehouse sale?

Are there any discounts or deals at the warehouse sale?

Can I return or exchange items purchased at a warehouse sale?

How do I find out about the next Muscle Nation Warehouse Sale?

Can I pay with cash at the warehouse sale?

Is parking available at warehouse sale locations?

Warehouse Sales

How can I join the Muscle Nation Facebook Community?

What are the benefits of being in the group?

Can I ask for product recommendations?

Is this group moderated?

Facebook Community Group

Does Muscle Nation host fitness expos?

What can I expect at a Muscle Nation expo booth?

Can I purchase Muscle Nation products at an expo?

Where can I find out which expos Muscle Nation will be attending?

Do I need a ticket to attend an expo where Muscle Nation is present?

Expos

What are Muscle Nation Bootcamps?

How can I participate in a Muscle Nation Bootcamp?

Do I need to be at a certain fitness level to join?

Where do these events take place?

Are these events free?

How can I stay updated on upcoming events?

Muscle Nation Bootcamps

What is a Workout for a Cause?

What charities do you support with Workout for a Cause?

How much does it cost to attend these events?

Workout for a Cause

Bootcamps & Workout Events

Terms & Conditions

What is the Muscle Nation 8-Week Get Fit Challenge?

Get Fit Challenge

Community & Events