The Instant Exchange allows you to receive your new item immediately, without waiting for your return to be processed. When you select this option, we ship your exchange item right away, and you agree to return the original item within the specified

The Instant Exchange allows you to receive your new item immediately, without waiting for your return to be processed. When you select this option, we ship your exchange item right away, and you agree to return the original item within the specified return window.

What is the Instant Exchange option?

When initiating a return via our Returns Portal, choose the Instant Exchange option. This allows us to ship your new items out right away (within our standard dispatch time frame), so you don’t have to wait until we receive your return. At checkout,

When initiating a return via our <a href="https://musclenation.org/pages/returns-policy" data-start="33" data-end="96" rel="noopener noreferrer" target="_new" id="isPasted">Returns Portal</a>, choose the Instant Exchange option. This allows us to ship your new items out right away (within our standard dispatch time frame), so you don&#x2019;t have to wait until we receive your return.At checkout, you&#x2019;ll be asked to enter your card details to cover a returns handling fee (this is the returns label) and to place a temporary authorisation hold. This hold acts as a security measure in case the original item isn&#x2019;t returned within the required timeframe.Don&#x2019;t worry! The authorisation hold will be automatically reversed on the 7th business day after you lodge your return, even if we haven&#x2019;t received the parcel yet.

How does the Instant Exchange process work?

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Instant Exchanges

Returns, Exchanges & Refunds

Do you offer Same Day Delivery?

Do you offer worldwide shipping?

Do you deliver to PO Boxes and Parcel Lockers?

How can I track my order?

What if I have a delivery issue?

I live overseas, will I need to pay additional handling fees, duties, taxes and custom fees?

How do I receive free shipping?

When will my order be shipped?

What happens if my parcel is lost or damaged in transit?

If I select express shipping, will my order be prioritised?

How long will my order take to arrive?

What do I do if I have added the wrong address?

SHIPPING ISSUES & CHANGES

Shipping

Are free gift promotions subject to change?

How do I use my discount code?

Can I use my discount code and gift card in the same transaction?

Can I use more than one discount code?

Can I have the discount honoured after the promotional period?

Promotions

Will I receive an order confirmation?

I didn’t receive my order confirmation?

Can you edit my order?

Can I cancel my order?

Can I hold items in my cart?

What happens when I receive an incorrect or faulty item?

What if I have an issue with a product I purchased from a wholesaler or stockist?

Why does my item feel different in the same style, across different colours?

I was messaged on Instagram that I won a giveaway, how do i know if this is legit?

What payment methods do you accept?

What currency will I be charged in?

I have a store credit, does this expire?

What happens if I forget to use my discount code or gift card?

Orders & Payments

WHAT IS SHIPPING PROTECTION?

COVERAGE DETAILS

TERMS AND CONDITIONS

Shipping Protection

What is your returns policy?

How do I lodge a return?

Can I return a Gift Card?

When will my return be processed?

General Return Info

How do I get my store credit?

Can I use my store credit immediately?

What if I haven't received an email with my store credit?

Store Credit

What is the “Shop Now” option for returns?

How does the “Shop Now” return option work?

Can I use my 'Shop Now' credit on any product?

What if the new item I want costs more or less than my store credit?

Shop Now

Can I get a refund for my return?

Can I get a refund if I’ve opened or tried the product?

How long does it take to receive my refund?

Is there a fee for choosing a refund?

Refunds

What qualifies as a final sale item?

Can I return a final sale item?

What if I have a faulty final sale item?

Final Sale

Can I return a supplement if I change my mind?

What if I’ve opened the supplement but only used it once?

Supplements

What size should I order?

How do I care for my Muscle Nation apparel?

Do you restock sold-out items?

Do you offer maternity-friendly styles?

Apparel

What types of accessories do you offer?

Can I return or exchange accessories if they don't suit me?

Do your shakers and bottles contain BPA?

Accessories

Are your supplements safe for use during pregnancy or while breastfeeding?

Are your supplements suitable for someone with diabetes?

Are your products halal certified?

Are your supplements gluten-free?

Product & Supplement Questions

What Rebel stores sell Muscle Nation products?

What Muscle Nation products are available at Rebel Sport?

Do Rebel Sport stores stock the same items as online?

I have an issue with a product I bought at Rebel Sport. What should I do?

Can I return or exchange my products in store?

Rebel Sport

What Muscle Nation products are available at Ampol?

I have an issue with a product I bought at Ampol. What should I do?

Ampol & Ampol Foodary

What Muscle Nation products can I find at Woolworths?

Are all flavours available at Woolworths?

Are the prices the same as on the Muscle Nation website?

I have an issue with a product I bought at Woolworths. What should I do?

Woolworths Supermarkets

What Muscle Nation products can I buy at Coles?

I have an issue with a product I bought at Coles. What should I do?

Will Coles be stocking more Muscle Nation products in the future?

Coles Supermarkets

What Muscle Nation products are available at 7-Eleven?

Are Muscle Nation products available at all 7-Eleven stores?

7-Eleven Service Stations

I have an issue with a product I bought at Chemist Warehouse. What should I do?

What Muscle Nation products can I buy at Chemist Warehouse?

Chemist Warehouse

What Muscle Nation products are available at Costco?

Are Costco’s Muscle Nation products different from the website versions?

I have an issue with a product I bought at Costco. What should I do?

Costco

Which supplement stores stock Muscle Nation products?

How can I find a store near me that sells Muscle Nation?

Do supplement stores carry all Muscle Nation products?

Supplement Stores

Where To Buy Muscle Nation In Store

What is Muscle Nation Rewards?

How do I earn points?

How do I redeem my rewards points?

How do review rewards work?

How long does it take for rewards points to show in my account?

Do my points expire?

What are the different tier statuses?

How long does my tier status last for?

How does refer a friend work?

How do punch card purchases work?

How do I sign up?

Can I use my points on sale items?

I'm having trouble redeeming my points, what can I do?

Loyalty & Rewards Program

What is a Muscle Nation Warehouse Sale and where is it held?

What types of products are available at the warehouse sale?

Are there any discounts or deals at the warehouse sale?

Can I return or exchange items purchased at a warehouse sale?

How do I find out about the next Muscle Nation Warehouse Sale?

Can I pay with cash at the warehouse sale?

Is parking available at warehouse sale locations?

Warehouse Sales

How can I join the Muscle Nation Facebook Community?

What are the benefits of being in the group?

Can I ask for product recommendations?

Is this group moderated?

Facebook Community Group

Does Muscle Nation host fitness expos?

What can I expect at a Muscle Nation expo booth?

Can I purchase Muscle Nation products at an expo?

Where can I find out which expos Muscle Nation will be attending?

Do I need a ticket to attend an expo where Muscle Nation is present?

Expos

What are Muscle Nation Bootcamps?

How can I participate in a Muscle Nation Bootcamp?

Do I need to be at a certain fitness level to join?

Where do these events take place?

Are these events free?

How can I stay updated on upcoming events?

Muscle Nation Bootcamps

What is a Workout for a Cause?

What charities do you support with Workout for a Cause?

How much does it cost to attend these events?

Workout for a Cause

Bootcamps & Workout Events

Terms & Conditions

What is the Muscle Nation 8-Week Get Fit Challenge?

When does the challenge start and how can I join?

Who can participate and what’s included?

Are there prizes for the challenge?

What if I have dietary restrictions or specific goals?

How do I access the challenge materials and support?

How can I contact support if I have more questions?

Get Fit Challenge

Community & Events