How does the Instant Exchange process work?Updated 10 days ago

When initiating a return via our Returns Portal, choose the Instant Exchange option. This allows your replacement item to be shipped before we receive your return, so you don’t need to wait for your original item to arrive at our warehouse.

When completing your Instant Exchange, you’ll be asked to enter your card details to cover any applicable return or exchange fees and to place a temporary authorisation hold for the full value of your returning items. This hold is a security measure and is not a charge.

Once your return has been scanned by the carrier, the authorisation hold will be released. If your return has not been scanned within the required timeframe, the card may be charged for the value of the item.

The replacement order will be dispatched within our standard dispatch timeframe. Please refer to our Shipping page for more information.