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Refunds

Can I get a refund for my return?

Yes, refunds are available for eligible returns!. To qualify, items must be:. Unworn, unused, and in original condition. Returned within the return window. Not marked as final sale. Not part of a previous exchange order. As long as your item meets th

Can I get a refund if I’ve opened or tried the product?

Unfortunately, we cannot offer refunds for products that have been opened or used unless they are faulty or damaged. We always aim to ensure product quality, so please contact our Customer experience team at [email protected] if you believe the

How long does it take to receive my refund?

Once we’ve received and processed your return, your refund will be processed within 3–5 business days. Please note that it may take additional time for the funds to appear in your account, depending on your bank or payment provider.

Is there a fee for choosing a refund?

Yes, for Australian customers, a $9.99 handling fee applies if you choose a refund. This fee helps cover the cost of the prepaid return label we provide and is automatically deducted from your refund total. If you'd prefer to avoid this fee, we recom