Is there a fee for choosing a refund?Updated 22 days ago

Yes, for Australian customers, a $9.99 handling fee applies if you choose a refund. This fee helps cover the cost of the prepaid return label we provide and is automatically deducted from your refund total.

If you'd prefer to avoid this fee, we recommend selecting store credit instead, which comes with free returns.

For international customers, you’ll need to organise and pay for your own return shipping. In this case, there’s no handling fee, and your refund will be for the full value of the returned items.