Why am I being charged for my exchange?Updated 3 days ago

If you selected Shop Now or Instant Exchange, a temporary authorisation hold for the full value of your returning items will be placed on your payment method. 

This authorisation is not a charge unless your return parcel isn’t scanned within 21 days. Once your return is scanned in transit the hole will automatically release. 

Your payment method may be charged if:

• Your return is not returned within the required timeframe
• An item is deemed ineligible following inspection
• An item included in the exchange is not returned
• Your new order is more than the value of your return credit, in which case you’ll pay the difference at submission.

Any applicable return shipping or reshipment fees will also be displayed during the return or exchange process.

If you’ve received a charge you don’t recognise or need help understanding a charge related to your exchange, please contact our Customer Experience team at [email protected].