Returns and Exchanges
What is your returns policy?
We’ve made returns hassle-free! Here’s everything you need to know:. Return Options:. Australian Customers: Choose a store credit, refund, or exchange. International Customers: Choose store credit or refund. Final Sale Items: Clearly marked and only
How do I lodge a return?
Returning an item is easy! Just follow these simple steps:. Visit Our Return Portal: Click on the return portal link here to get started. Fill Out the Return Form: Follow the instructions to provide your order details and reason for return. You will
How long does it take to process my return?
Our team works hard to process returns as quickly as possible. Once your return reaches our warehouse, please allow 2-5 business days for it to be finalised. If your order was placed during a sale period, please allow up to 10 business days for your
Can I return items from more than one order in the same parcel?
Yes, you can! Please include a note in your parcel with a brief description of each item you are returning, with their corresponding order numbers. On the note, please also include your full name, and the return order number you were issued via our o
The swing tag is not on my item anymore, can I still return it?
As part of our sustainability movement, we no longer attach swing tags to our items. You can still return your items without them, as they are no longer included. We do require that the item is in impeccable condition, unworn, and unwashed. If the in
Can I return an item I purchased that was on sale?
Some products that are on final clearance cannot be returned. Products will clearly indicate if they are final sale on their respective pages. Please double check your sizing and read each product description before checking out. No store credits wil