How do I lodge a return?Updated 10 days ago

Returning an item is easy! Just follow these simple steps:

1. Visit Our Return Portal: Click on the return portal link here to get started.

2. Fill Out the Return Form: Follow the instructions to provide your order details and reason for return. You will need your order number and postcode/zipcode or email address.

3. Prepare Your Item: Ensure your item is unused, unwashed, and in original condition.

4. Ship Your Return: Once you’ve submitted your return request, send your item back within the return timeframe:

   • 15 days for standard returns

   • 28 days during peak sales for refunds/exchanges, and 60 days for store credits

   • International Returns: Make sure to use tracked shipping. We can’t be responsible for lost or damaged returns.

Once we receive your return at our warehouse, this will be processed within 2-5 business days (up to 10 business days during peak periods). 

For more details, visit our full returns policy here.