Yes, absolutely! Once your order has been packed and dispatched, you’ll receive a shipping confirmation email that includes your tracking number and a direct link to follow your parcel’s journey. If you don’t see this email in your inbox, be sure to
If your parcel is lost or arrives damaged, please reach out to our Customer Experience Team as soon as possible! We’re here to help and will take care of it with urgency. For lost parcels, we’ll lodge an investigation with the courier to try and loca
If your tracking shows “delivered” but the parcel is nowhere to be found, please:. Check around your property (including behind bins, fences, or in a safe place). Ask anyone else in your household or building (including reception or building managers
If you have made an error with your shipping address, please contact our Customer Service Team immediately via email [email protected]. If we are unable to amend your address before your order is dispatched, we will attempt to contact the couri
In most cases, our parcels are sent with Authority to Leave (ATL), which means your order may be left in a safe location if no one is home at the time of delivery. Whether a signature is required depends on the courier’s assessment of your address. I
Yes, your order can be delivered to PO boxes and lockers. Please ensure you input the PO Box or parcel locker details in the address line, and indicate the street address in the unit or apartment line.
Delivery timeframes vary depending on your location and the shipping method selected at checkout. Once your order is dispatched, you’ll receive tracking details so you can monitor your parcel’s journey. Please note that delivery estimates don’t inclu