Orders
Can I cancel my order?
We’ll always do our best, but we can’t guarantee order cancellations once your order has been placed. Our warehouse team starts packing orders quickly especially during busy periods like our Black Friday Sale so your order may already be on its way.
What if I entered the wrong address?
Contact us immediately at [email protected] or via our live chat function. Please include your correct delivery address and order number so we can assist as fast as possible!. If your order hasn’t been packed yet, we’ll do our best to update it
Can I edit or change my order after placing it?
During our Black Friday sale, the order editing feature will be temporarily turned off for the 4-hour sale period. This means once an order is placed, we can’t guarantee that changes or cancellations can be made, especially during busy periods like o
Can I change my free gift?
If we offer free gifts during Black Friday, they’re while stocks last and cannot be swapped once your order is placed. Choose carefully at checkout to make sure you get the one you want!
Can I combine orders?
Unfortunately, we can’t combine orders once they’ve been placed as our warehouse starts preparing them almost immediately during busy sale periods!
Why did I get put into a checkout queue?
Our system can process up to 4,200 checkouts per minute. If demand goes above this limit, the checkout queue will automatically activate to keep the website stable and ensure everyone has a smooth experience. If you enter the queue, don’t worry, it s