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No worries! Just email our Customer Experience team at&#xA0;<a href="mailto:orders@musclenation.org" style="text-decoration:none;">orders@musclenation.org</a>&#xA0;and we would love to assist! Please do not discard of the item or packaging until our team has finalised the investigation.&#xA0;

No worries! Just email our Customer Experience team at orders@musclenation.org and we would love to assist!Please do not discard of the item or packaging until our team has finalised the investigation.

What happens when I receive an incorrect or faulty item from the Black Friday sale?

Black Friday 2026

🛒 Order questions

When does the Black Friday Sale start?

How long will the Black Friday Sale run for?

What's included in the sale?

What is the Black Friday Discount?

Wishlist for a quicker check out launch day

🔥 General Sale Info

Why can't I access the website before the sale starts?

Can I preorder or hold items before the sale starts?

Will items in my cart be held during the sale?

Will my cart be cleared before the sale goes live?

Will I be able to preview items before the sale?

🛍️ Pre-Purchase & Website Access

Can I use discount codes or loyalty rewards during the sale?

Can Affiliate codes be applied to my order?

Can I split payment or use Afterpay?

What payment methods do you accept?

Can the discount be applied to future orders or restocks?

Is there a free gift with purchase?

Will items on sale receive a further discount?

Are Black Friday discounts applicable to subscription orders?

Is the discount automatically applied to cart?

Can I use a gift card or store credit?

💳 Payments & Discounts

How long will it take for my order to be shipped?

Will I get tracking for my order?

Can I make changes to my order once it's placed?

What if I entered the wrong address?

If I select express shipping, will my order be prioritised?

Do you offer express shipping during the sale?

How are orders dispatched?

How do I receive free shipping?

Is there free shipping for International customers?

Where do you ship to?

Do you offer same day delivery?

What if I have a delivery issue?

🚚 Shipping & Dispatch

Can I return items I purchased during the sale?

Can I exchange an item?

How long do I have to return my order?

How long will my return take to be processed during the sale?

What if the item I wanted sells out? Will it be restocked?

🔁 Returns & Exchanges

Can I cancel my order?

Can I edit or change my order after placing it?

Can I change my free gift?

Can I combine orders?

I didn't receive my order confirmation?

Are all sizes available during the sale?

Will you restock sold-out items after the sale?

Will there be new releases during the sale?

Can I order Muscle Nation gift cards during the sale?

Will you restock items before the sale goes live?

📦 Product & Stock Questions

I have a question that's not answered here - what should I do?

How can I contact you during the sale?

I've emailed or messaged. When will I hear back?

💬 Other

How much is shipping?

Will I have to pay customs fees or import taxes?

Am I eligible for free shipping?

Shipping Costs

Where do you ship from?

Do you ship worldwide?

How long until my order is shipped?

Do you deliver to PO Boxes and Parcel Lockers?

If I select express shipping, will my order be packed sooner?

How can I track my order?

How long will my order take to arrive?

Why has my tracking not updated?

I think my order is lost!

Do you offer Mateship?

General Shipping Info

Can I track my order?

What happens if my parcel is lost or damaged in transit?

My order says “delivered” but I haven’t received it. What should I do?

What if I put in the wrong address?

Do I need to sign for my order?

Do you deliver to PO Boxes or Parcel Lockers?

How long does delivery take?

Delivery

Shipping & Delivery

What is your returns policy?

How do I lodge a return?

Can I return a Gift Card?

When will my return be processed?

Can I come to your warehouse to return my items?

Why am I being charged for my exchange?

General Return Info

What is the Instant Exchange option?

How does the Instant Exchange process work?

Instant Exchanges

How do I get my store credit?

Can I use my store credit immediately?

What if I haven't received an email with my store credit?

Store Credit

What is the “Shop Now” option for returns?

How does the “Shop Now” return option work?

Can I use my 'Shop Now' credit on any product?

What if the new item I want costs more or less than my store credit?

Shop Now

Can I get a refund for my return?

Can I get a refund if I’ve opened or tried the supplement?

How long does it take to receive my refund?

Is there a fee for choosing a refund?

Refunds

Can I return a supplement if I change my mind?

What if I’ve opened the supplement but only used it once?

Supplements

Returns, Exchanges & Refunds

I was messaged on Instagram that I won a giveaway, how do i know if this is legit?

Will I receive an order confirmation?

I didn’t receive my order confirmation?

Can you edit my order?

Can I hold items in my cart?

What happens when I receive an incorrect or faulty item?

Orders

What currency will I be charged in?

I have a store credit, does this expire?

What happens if I forget to use my discount code or gift card?

How do I purchase a gift card?

How will the gift card be sent?

Can I send the gift card directly to someone else?

How long do gift cards last?

Can I use a gift card with other discounts or promo codes?

Can I use more than one gift card on an order?

Gift Cards

Payments

Orders & Payments

Are free gift promotions subject to change?

How do I use my discount code?

Can I use my discount code and gift card in the same transaction?

Can I use more than one discount code?

Can I have the discount honoured after the promotional period?

Is there a minimum spend for the welcome discount?

Promotions

What size should I order?

How do I care for my Muscle Nation apparel?

Do you restock sold-out items?

Do you offer maternity-friendly styles?

Why does my item feel different in the same style, across different colours?

Apparel

What types of accessories do you offer?

Can I return or exchange accessories if they don't suit me?

Do your shakers and bottles contain BPA?

Accessories

Are your supplements safe for use during pregnancy or while breastfeeding?

Are your supplements suitable for someone with diabetes?

Are your products halal certified?

Are your supplements gluten-free?

Product & Supplement Questions

Can I come to the warehouse?

What Rebel stores sell Muscle Nation products?

What Muscle Nation products are available at Rebel Sport?

Do Rebel Sport stores stock the same items as online?

I have an issue with a product I bought at Rebel Sport. What should I do?

Can I return or exchange my products in store?

Rebel Sport

What Muscle Nation products are available at Ampol?

I have an issue with a product I bought at Ampol. What should I do?

Ampol & Ampol Foodary

What Muscle Nation products can I find at Woolworths?

Are all flavours available at Woolworths?

Are the prices the same as on the Muscle Nation website?

I have an issue with a product I bought at Woolworths. What should I do?

Woolworths Supermarkets

What Muscle Nation products can I buy at Coles?

I have an issue with a product I bought at Coles. What should I do?

Will Coles be stocking more Muscle Nation products in the future?

Coles Supermarkets

What Muscle Nation products are available at 7-Eleven?

Are Muscle Nation products available at all 7-Eleven stores?

7-Eleven Service Stations

I have an issue with a product I bought at Chemist Warehouse. What should I do?

What Muscle Nation products can I buy at Chemist Warehouse?

Chemist Warehouse

What Muscle Nation products are available at Costco?

Are Costco’s Muscle Nation products different from the website versions?

I have an issue with a product I bought at Costco. What should I do?

Costco

Which supplement stores stock Muscle Nation products?

How can I find a store near me that sells Muscle Nation?

Do supplement stores carry all Muscle Nation products?

Supplement Stores

Where To Buy Muscle Nation In Store

What is Muscle Nation Rewards?

How do I earn points?

How do I redeem my rewards points?

How do review rewards work?

How long does it take for rewards points to show in my account?

Loyalty & Rewards Program

What happens when I receive an incorrect or faulty item from the Black Friday sale?Updated 3 hours ago