How does the “Shop Now” return option work?Updated a month ago

When you select the Shop Now option, you’ll receive a credit for the value of your return. This will appear at the bottom of your screen when processing your return. 

You can then use this credit right away to purchase a different product from our online store. 

At checkout, you’ll be asked to enter your card details to cover a returns handling fee (this is the returns label), any additional funds if the purchase value was higher than the return credit and to place a temporary authorisation hold. This hold acts as a security measure in case the original item isn’t returned within the required timeframe.

Don’t worry! The authorisation hold will be automatically reversed on the 7th business day after you lodge your return, even if we haven’t received the parcel yet.