Shipping and Dispatch
How can I track my order?
Once your order has been dispatched, you will receive a notification via email with a tracking link and tracking number. We strongly advise that customers monitor the whereabouts of their parcel via this link. If you are an international customer, yo
Do you ship internationally?
Yes, we ship worldwide. Due to the current situation affecting airspace in the Middle East region, all services to and from the region may experience delays. There may also be delays and disruptions to services to and from other destinations, includi
Do you offer Same Day Delivery during the EOFY sale?
Yes, express shipping is available at checkout, but please keep in mind the express delivery does not apply to dispatch. Same day delivery will not be available during the EOFY sale.
My tracking hasn't updated. Should I be concerned?
Tracking updates can be delayed during peak sale periods. If your tracking hasn't been updated it is likely it is still being processed by the courier. If your tracking information hasn’t updated within 48 hours, please reach out to our Customer Expe
How long will delivery take after dispatch?
Once your order has been dispatched, delivery timeframes will depend on your location and the courier. Please note that couriers also experience delays during peak sale periods which are outside of our control. Once your order has been dispatched fro
When will my order be dispatched?
Due to the high volume of orders during our EOFY sale, dispatch times will be longer than usual. Please allow up to 15 business days for your order to be dispatched from our warehouse. Dispatch timeframes refers to the period of time from when you pl
Can you ship supplements internationally?
We do ship selected supplements to international destinations; however, each country has its own import regulations regarding nutritional supplements. Please note, it is the customer's responsibility to ensure that the products they are purchasing co
I'm going away. Can you hold my order if I place it during the sale?
If you're heading away and are concerned your order may be delivered while you're not home, we may be able to hold your order until you return. To arrange this, please contact our Customer Experience Team as soon as possible after placing your order
Do you offer Express Shipping during your EOFY sale?
Yes, Express shipping is available for purchase at checkout. It's important to understand that this selection won't result in your order being prioritised during the initial dispatch process (pick and pack from our warehouse). However, it will be pri