Shipping & Dispatch
When will my order be dispatched?
Due to the high volume of orders during our Boxing Day Sale, dispatch times will be longer than usual. Our office and warehouse will be closed from December 24th-January 4th, with dispatch resuming from January 5th.Once dispatch resumes, please allow
How long will delivery take after dispatch?
Once your order has been dispatched, delivery timeframes will depend on your location and the courier. Please note that couriers also experience delays during the holiday period, which are outside of our control. You’ll receive tracking as soon as yo
I need my order urgently! Can it be prioritised?
Due to the high order volume over the Boxing Day sale, we’re unable to fast-track or prioritise orders during this period. All orders are packed and dispatched in the order they are received. We recommend opting for express shipping to help ensure yo
My tracking hasn’t updated. Should I be concerned?
Tracking updates can be delayed during peak sale and holiday periods. If your tracking hasn’t updated yet, it’s likely still being processed by the courier. If you have any concerns about your order, please don’t hesitate to contact our team at order
Will I get tracking for my order?
Yes! You’ll receive an email with your tracking info as soon as your order is dispatched.
Do you offer express shipping or Same Day Delivery during the sale?
Yes, express shipping is available at checkout, but please keep in mind dispatch times may still take longer than usual due to order volumes. Same day delivery will not be available during our Boxing Day Sale.
If I select express shipping, will my order be prioritised?
Choosing Express Shipping means your order will be sent via express post for faster delivery once it's with the courier. However, please note this doesn’t prioritise your order during our warehouse dispatch process as all orders are packed in the ord
Do you ship internationally?
Yes, we ship worldwide!Shipping costs and delivery times vary depending on your country. Recent tariff changes (including U.S. import duties) may affect DHL fees for international customers. This is unfortunately outside our control, but we’re workin
What if I have a delivery issue?
Please reach out to our Customer Experience team at [email protected] if something is not right. We’re always here to help. If your order is delayed, lost, or delivered incorrectly, we’ll work with the courier to resolve it as quickly as possib
How are orders dispatched?
Here at Muscle Nation, our standard practice is to dispatch orders in the sequence they are received, following the principle of "first in, first out." To improve efficiency, we also use a batching system that helps speed up the picking and packing p