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SHIPPING

Do you offer Same Day Delivery?

Same Day Delivery is available for customers based within 50km radius from our warehouse located in Tingalpa QLD. Order by 11 am Monday-Friday (excluding Public Holidays) for same day delivery.The cost of delivery will be determined by your postcode

Do you offer worldwide shipping?

Yes, we offer worldwide shipping! However, in some rare cases, we may be unable to ship to certain locations due to customs regulations, courier restrictions, or other logistical challenges. If we’re unable to ship to your address, our team will cont

Do you deliver to PO Boxes and Parcel Lockers?

Yes, your order can be delivered to PO boxes and lockers. Please ensure you input the PO Box or parcel locker details in the address line, and indicate the street address in the unit or apartment line.

How can I track my order?

A tracking link will be sent to you via email, or SMS if you have provided your mobile number. Once your order has been processed, packed and prepared for dispatch you will receive your tracking information. This tracking information will update as s

What if I have a delivery issue?

If you have not received your parcel in the expected timeframe, please firstly check other locations around your property, and with other members of your household. Please also check if you have received a calling card, as this will indicate if your

I live overseas, will I need to pay additional handling fees, duties, taxes and custom fees?

We will always do our best to ensure the amount of tax being charged to you is as minimal as possible. However, we cannot guarantee a customer will not encounter any additional handling fees, duties, tax or customs fees upon their order entering thei

How do I receive free shipping?

Orders over $130 AUD (after discount) will receive free standard shipping, Australia wide. Please note that Ready To Drink (RTD) items are exclusively shipped within Australia and are not eligible for free shipping promotions. Each order is limited t

When will my order be shipped?

All orders placed before 2PM AEST (Monday – Friday) will be dispatched from our warehouse the same day using the shipping method selected at checkout. During launch periods or high-demand times, dispatch may take up to 3–5 business days, depending on

What happens if my parcel is lost or damaged in transit?

If a parcel is damaged or deemed to be lost in transit, we will provide a replacement parcel or provide you with a store credit which can then be used at anytime to repurchase via our website.

If I select express shipping, will my order be prioritised?

If you opt for Express Shipping, it's important to understand that this selection won't result in your order being prioritised during the initial dispatch process (pick and pack from our warehouse). However, it will be prioritised once it's in transi

How long will my order take to arrive?

Delivery times depend on your location and the shipping method selected at checkout. To view our estimated delivery time frames, please visit our Shipping Page. Please note that courier delays may occur, which are beyond our control. If your order ha