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Do you offer Same Day Delivery?

Same Day Delivery is available for customers based within 50km radius from our warehouse located in Tingalpa QLD. Order by 11 am Monday-Friday (excluding Public Holidays) for same day delivery.The cost of delivery will be determined by your postcode

Where do you ship to?

We offer worldwide shipping. However, there are some rare instances where we're unable to ship to you. If this is the case we will be in contact to let you know!

Do you deliver to PO Boxes and Parcel Lockers?

Yes, your order can be delivered to PO boxes and lockers. Please ensure you input the PO Box or parcel locker details in the address line, and indicate the street address in the unit or apartment line.

How can I track my order?

A tracking link will be sent to you via email, or SMS if you have provided your mobile number. Once your order has been processed, packed and prepared for dispatch you will receive your tracking information. This tracking information will update as s

What do I do if I have added the wrong address?

If you have made an error with your shipping address, please contact our Customer Service Team immediately via email [email protected]. If we are unable to amend your address before your order is dispatched, we will attempt to contact the couri

What if I have a delivery issue?

If you have not received your parcel in the expected timeframe, please firstly check other locations around your property, and with other members of your household. Please also check if you have received a calling card, as this will indicate if your

I live overseas, will I need to pay additional handling fees, duties, taxes and custom fees?

We will always do our best to ensure the amount of tax being charged to you is as minimal as possible. However, we cannot guarantee a customer will not encounter any additional handling fees, duties, tax or customs fees upon their order entering thei

How do I receive free shipping?

Orders over $150 AUD (after discount) will receive free standard shipping, Australia wide. Please note that Ready To Drink (RTD) items are exclusively shipped within Australia and are not eligible for free shipping promotions. Each order is limited t

When will my order be shipped?

All orders placed before 2pm AEST (Monday - Friday) will dispatch our warehouse the same day via the selected shipping method. During launch periods, depending on the volume of orders we receive, we ask customers to please allow up to 3-5 business da

What happens if my parcel is lost or damaged in transit?

If a parcel is damaged or deemed to be lost in transit, we will provide a replacement parcel or provide you with a store credit which can then be used at anytime to repurchase via our website.