Where do you ship from?
All orders are shipped from our warehouse in Tingalpa, QLD, Australia!
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General Shipping Info
Do you ship worldwide?
Yes, we offer worldwide shipping! However, in some rare cases, we may be unable to ship to certain locations due to customs regulations, courier restrictions, or other logistical challenges. If we’re unable to ship to your address, our team will cont
How long until my order is shipped?
All orders placed before 2PM AEST (Monday – Friday) will be dispatched from our warehouse the same day using the shipping method selected at checkout. Orders placed on public holidays or weekends are shipped the next business day. Please note massive
Do you deliver to PO Boxes and Parcel Lockers?
Yes, your order can be delivered to PO boxes and lockers. Please ensure you input the PO Box or parcel locker details in the address line, and indicate the street address in the unit or apartment line.
Do you offer same day delivery?
Same Day Delivery is available for customers based within 50km radius from our warehouse located in Tingalpa QLD. Order by 11 am Monday-Friday (excluding Public Holidays) for same day delivery.The cost of delivery will be determined by your postcode
If I select express shipping, will my order be packed sooner?
We totally understand wanting to receive your order as quickly as possible! While selecting express shipping does speed up the delivery of your order once it leaves our warehouse, it does not prioritise the packing or processing of your order. All or
How Can I track my order?
A tracking link will be sent to you via email, or SMS if you have provided your mobile number. Once your order has been processed, packed and prepared for dispatch you will receive your tracking information. This tracking information will update as s
How long will my order take to arrive?
Delivery times depend on your location and the shipping method selected at checkout. To view our estimated delivery time frames, please visit our Shipping Page. Please note that courier delays may occur, which are beyond our control. If your order ha
Why has my tracking not updated?
If your tracking information hasn’t updated in 3 business days, please contact our Customer Experience Team. We’ll be happy to lodge an enquiry with the postal service to help locate your parcel and provide you with an update as soon as possible. You
I think my order is lost!
If it’s been a few days since your expected delivery date or your tracking hasn’t updated in 3 business days and you’re concerned your parcel may be lost, please get in touch with our Customer Experience Team. We’ll investigate this with the postal s