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<p><span id="isPasted" style="color: rgb(0, 0, 0); font-family: Arial; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">If you encounter an issue with a product you purchased from a wholesaler or stockist, we ask you please contact their team directly. Wholesalers and stockists have their own returns policies in place which you will need to follow. We thank you for your understanding.&#xA0;</span></p>

If you encounter an issue with a product you purchased from a wholesaler or stockist, we ask you please contact their team directly. Wholesalers and stockists have their own returns policies in place which you will need to follow. We thank you for yo

What if I have an issue with a product I purchased from a wholesaler or stockist?

ORDERS

Do you offer Same Day Delivery?

Where do you ship to?

Do you deliver to PO Boxes and Parcel Lockers?

How can I track my order?

What do I do if I have added the wrong address?

What if I have a delivery issue?

I live overseas, will I need to pay additional handling fees, duties, taxes and custom fees?

How do I receive free shipping?

When will my order be shipped?

What happens if my parcel is lost or damaged in transit?

SHIPPING

What payment methods do you accept?

What currency will I be charged in?

I have a store credit, does this expire?

What happens if I forget to use my discount code or gift card?

PAYMENTS

Are free gift promotions subject to change?

How do I use my discount code?

Can I use my discount code and gift card in the same transaction?

Can I use more than one discount code?

Can I have the discount honoured after the promotional period?

PROMOTIONS

Will I receive an order confirmation?

I didn’t receive my order confirmation?

Can you edit my order?

Can I cancel my order?

Can I hold items in my cart?

What happens when I receive an incorrect or faulty item?

How do I find out if an item is coming back in stock?

Why does my item feel different in the same style, across different colours?

I was messaged on Instagram that I won a giveaway, how do i know if this is legit?

What is your returns policy?

How do I lodge a return?

How long does it take to process my return?

Have you received my return yet?

Can I exchange an item?

Do you pay for my return shipping?

Can I return items from more than one order in the same parcel?

The swing tag is not on my item anymore, can I still return it?

Can I return an item I purchased that was on sale?

RETURNS AND EXCHANGES

How do I update my billing or shipping details?

Which items are available for subscription?

How do I cancel my subscription?

Is there a minimum subscription commitment?

Do I need to apply a promo code to get the 15% discount?

Can I change the frequency of my subscription?

I'm travelling and won't be able to receive my order. What should I do?

Is it possible to cancel my order after the renewal payment has been deducted?

SUBSCRIPTIONS

WHAT IS SHIPPING PROTECTION?

COVERAGE DETAILS

TERMS AND CONDITIONS

SHIPPING PROTECTION

What if I have an issue with a product I purchased from a wholesaler or stockist?Updated 8 months ago