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What happens when I receive an incorrect or faulty item?Updated 10 months ago

If on the rare occasion, you receive an incorrect or faulty item please contact our Customer Service Team via email [email protected]. Please include your order number, full name, email address and photos of the item within 7 days of receiving your order. Please do not lodge an online return request for an incorrect or faulty item, as our Customer Service Team will resolve these enquiries with you directly. For an incorrectly sent item, we will require you to return the item to our warehouse, and we will arrange to promptly ship you the correct item. Please note, there is no lifetime warranty on any of our products. They are all subject to wear and tear over time, depending on how you care and wash your items.

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