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If your question has not been answered please reach out to our Customer Experience Team via our live chat function or email us at orders@musclenation.org

My question hasn't been answered here?

End of Financial Year (EOFY) Sale

Contact and Support

When does the EOFY sale start?

How long will the EOFY sale run for?

What is the discount?

Is the discount sitewide or selected items?

Is there a minimum spend?

Do I need to enter a code?

Will the new collections be on sale?

Will my cart be cleared before the sale goes live?

Will the website be locked for the sale?

How do I create a wishlist?

General Sale Information

Can I return items purchased during the EOFY sale?

Can I exchange an item?

How long does it take to process my return?

What if I want to exchange an item for a different size and the size I want is now sold out?

Is my exchange order subject to EOFY dispatch delays?

Why is the exchange price different from the EOFY sale price?

Returns and Exchanges

Will items already on sale be reduced further?

Can I use other discount codes on top of the EOFY sale?

I missed out on the sale, can you honour the sale price?

Will free gifts with purchase be available during the sale?

Can I use loyalty points on top of the EOFY sale?

Can you add a free gift if I have multiple orders totalling the threshold?

Can I stack discount codes?

Why won't my discount code apply?

Discounts and Rewards

What payment methods do you accept?

Can I buy a Muscle Nation E-gift card during the sale?

Can I use store credit or gift cards during the sale?

I accidentally used the wrong card, can I change my payment method?

Payment and Giftcards

How can I track my order?

Do you ship internationally?

Do you offer Same Day Delivery during the EOFY sale?

My tracking hasn't updated. Should I be concerned?

How long will delivery take after dispatch?

When will my order be dispatched?

Can you ship supplements internationally?

I'm going away. Can you hold my order if I place it during the sale?

Do you offer Express Shipping during your EOFY sale?

Shipping and Dispatch

Can I change or cancel my order?

Can I combine orders?

Can I pre-order or reserve items before the sale starts?

What discount will apply to my subscription order during EOFY?

Can I add items to my order after placing it?

Orders

When you restock my desired item, can you honour the sale price?

What if the item I wanted sells out? Will it be restocked?

Will you restock items prior to the sale going live?

I had an item in my cart, but it sold out before I completed my purchase. Why did this happen?

Product and Stock

Do you have a contact number?

How can I contact you during the sale?

Why can't I access the website?

How much is shipping?

Will I have to pay customs fees or import taxes?

Am I eligible for free shipping?

Shipping Costs

Where do you ship from?

Do you ship worldwide?

How long until my order is shipped?

Do you deliver to PO Boxes and Parcel Lockers?

Do you offer same day delivery?

If I select express shipping, will my order be packed sooner?

How long will my order take to arrive?

Why has my tracking not updated?

I think my order is lost!

Do you offer Mateship?

General Shipping Info

Can I track my order?

What happens if my parcel is lost or damaged in transit?

My order says “delivered” but I haven’t received it. What should I do?

What if I put in the wrong address?

Do I need to sign for my order?

Do you deliver to PO Boxes or Parcel Lockers?

How long does delivery take?

Delivery

Shipping & Delivery

Why am I being charged for my exchange?

What is your returns policy?

How do I lodge a return?

Can I return a Gift Card?

When will my return be processed?

Can I come to your warehouse to return my items?

General Return Info

What is the Instant Exchange option?

How does the Instant Exchange process work?

Instant Exchanges

How do I get my store credit?

Can I use my store credit immediately?

What if I haven't received an email with my store credit?

Store Credit

What is the “Shop Now” option for returns?

How does the “Shop Now” return option work?

Can I use my 'Shop Now' credit on any product?

What if the new item I want costs more or less than my store credit?

Shop Now

Can I get a refund for my return?

Can I get a refund if I’ve opened or tried the supplement?

How long does it take to receive my refund?

Is there a fee for choosing a refund?

Refunds

Can I return a supplement if I change my mind?

What if I’ve opened the supplement but only used it once?

Supplements

Returns, Exchanges & Refunds

I was messaged on Instagram that I won a giveaway, how do i know if this is legit?

Will I receive an order confirmation?

I didn’t receive my order confirmation?

Can you edit my order?

Can I cancel my order?

Can I hold items in my cart?

What happens when I receive an incorrect or faulty item?

What currency will I be charged in?

I have a store credit, does this expire?

What happens if I forget to use my discount code or gift card?

How do I purchase a gift card?

How will the gift card be sent?

Can I send the gift card directly to someone else?

How long do gift cards last?

Can I use a gift card with other discounts or promo codes?

Can I use more than one gift card on an order?

Gift Cards

Payments

Orders & Payments

Are free gift promotions subject to change?

How do I use my discount code?

Can I use my discount code and gift card in the same transaction?

Can I use more than one discount code?

Can I have the discount honoured after the promotional period?

Is there a minimum spend for the welcome discount?

Promotions

WHAT IS SHIPPING PROTECTION?

COVERAGE DETAILS

TERMS AND CONDITIONS

Shipping Protection

What size should I order?

How do I care for my Muscle Nation apparel?

Do you restock sold-out items?

Do you offer maternity-friendly styles?

Why does my item feel different in the same style, across different colours?

Apparel

What types of accessories do you offer?

Can I return or exchange accessories if they don't suit me?

Do your shakers and bottles contain BPA?

Accessories

Are your supplements safe for use during pregnancy or while breastfeeding?

Are your supplements suitable for someone with diabetes?

Are your products halal certified?

Are your supplements gluten-free?

Product & Supplement Questions

Can I come to the warehouse?

What Rebel stores sell Muscle Nation products?

What Muscle Nation products are available at Rebel Sport?

Do Rebel Sport stores stock the same items as online?

I have an issue with a product I bought at Rebel Sport. What should I do?

Can I return or exchange my products in store?

Rebel Sport

What Muscle Nation products are available at Ampol?

I have an issue with a product I bought at Ampol. What should I do?

Ampol & Ampol Foodary

What Muscle Nation products can I find at Woolworths?

Are all flavours available at Woolworths?

Are the prices the same as on the Muscle Nation website?

I have an issue with a product I bought at Woolworths. What should I do?

Woolworths Supermarkets

What Muscle Nation products can I buy at Coles?

I have an issue with a product I bought at Coles. What should I do?

Will Coles be stocking more Muscle Nation products in the future?

Coles Supermarkets

What Muscle Nation products are available at 7-Eleven?

Are Muscle Nation products available at all 7-Eleven stores?

7-Eleven Service Stations

I have an issue with a product I bought at Chemist Warehouse. What should I do?

What Muscle Nation products can I buy at Chemist Warehouse?

Chemist Warehouse

What Muscle Nation products are available at Costco?

Are Costco’s Muscle Nation products different from the website versions?

I have an issue with a product I bought at Costco. What should I do?

Costco

Which supplement stores stock Muscle Nation products?

How can I find a store near me that sells Muscle Nation?

Do supplement stores carry all Muscle Nation products?

Supplement Stores

Where To Buy Muscle Nation In Store

What is Muscle Nation Rewards?

How do I earn points?

How do I redeem my rewards points?

How do review rewards work?

Loyalty & Rewards Program

My question hasn't been answered here?Updated 2 days ago