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No worries, our Customer Experience Team is here to help.Reach out via orders@musclenation.org and we’ll get back to you as soon as we can.

I have a question not answered here!

Black Friday Sale

Contact & Support

I’ve emailed or messaged. When will I hear back?

Are you closed over the holiday period?

What is the discount?

Is the discount sitewide or selected items?

Will free gifts with purchase be available during the sale?

When does the boxing day sale start?

General Sale Info

Do I need to enter a code?

Can I use discount codes or loyalty rewards during the sale?

Can the discount be applied to future orders or restocks?

If an item sells out but restocks after the sale, can I buy at the discounted price?

Discounts & Rewards

Can I use store credit or gift cards during the sale?

Can I buy a Muscle Nation E-Gift Card during the sale?

What payment methods do you accept?

Payment & Gift Cards

When will my order be dispatched?

How long will delivery take after dispatch?

I need my order urgently! Can it be prioritised?

My tracking hasn’t updated. Should I be concerned?

Will I get tracking for my order?

Do you offer express shipping or Same Day Delivery during the sale?

If I select express shipping, will my order be prioritised?

Do you ship internationally?

What if I have a delivery issue?

How are orders dispatched?

Shipping & Dispatch

Are Boxing Day Sale items eligible for returns?

Can I exchange an item?

How long do I have to return my order?

How long does it take to process my return?

Returns & Exchanges

Can I change or cancel my order?

Can I combine orders?

Can I change my free gift?

Can I edit my order?

Orders

What if the item I wanted sells out? Will it be restocked?

Are all sizes available during the sale?

Are supplements included in the sale?

Can supplements be shipped internationally?

The item I want is out of stock. Will it be restocked?

Product & Stock

Boxing Day Sale

When does the Black Friday Sale start?

How long will the sale run for?

How can I prepare for a faster checkout?

Will my cart be cleared before the sale goes live?

Will the website be locked before the sale?

Will I be able to preview items before the sale?

Is there a minimum spend?

Will items in my cart be held?

Will items on sale receive a further discount?

Can I order Muscle Nation gift cards during the sale?

Can I use a Gift Card or Store Credit?

How long will it take for my order to be shipped?

How do I receive free shipping?

Can I return items I purchased during the sale?

How long will my return take to be processed during the sale?

Are items already on sale considered Final Sale?

How do I submit a return?

Can I cancel my order?

What if I entered the wrong address?

Can I edit or change my order after placing it?

Why did I get put into a checkout queue?

Will there be new releases during the sale?

Can I still use Stack & Save?

Is Whey Protein available during the 50% off sale?

Will you restock before the sale goes live?

Can I purchase an E-Gift Card during the sale?

How can I contact you during the sale?

Do you have a contact number?

How much is shipping?

Will I have to pay customs fees or import taxes?

Am I eligible for free shipping?

Shipping Costs

Where do you ship from?

Do you ship worldwide?

How long until my order is shipped?

Do you deliver to PO Boxes and Parcel Lockers?

Do you offer same day delivery?

If I select express shipping, will my order be packed sooner?

How Can I track my order?

How long will my order take to arrive?

Why has my tracking not updated?

I think my order is lost!

General Shipping Info

Can I track my order?

What happens if my parcel is lost or damaged in transit?

My order says “delivered” but I haven’t received it. What should I do?

What if I put in the wrong address?

Do I need to sign for my order?

Do you deliver to PO Boxes or Parcel Lockers?

How long does delivery take?

Delivery

Shipping & Delivery

What if I have an issue with a product I purchased from a wholesaler or stockist?

I was messaged on Instagram that I won a giveaway, how do i know if this is legit?

Will I receive an order confirmation?

I didn’t receive my order confirmation?

Can you edit my order?

Can I hold items in my cart?

What happens when I receive an incorrect or faulty item?

What currency will I be charged in?

I have a store credit, does this expire?

What happens if I forget to use my discount code or gift card?

Payments

Orders & Payments

What is your returns policy?

How do I lodge a return?

Can I return items from more than one order in the same parcel?

The swing tag is not on my item anymore, can I still return it?

Can I return an item I purchased that was on sale?

Returns and Exchanges

Are free gift promotions subject to change?

How do I use my discount code?

Can I use my discount code and gift card in the same transaction?

Can I use more than one discount code?

Can I have the discount honoured after the promotional period?

Promotions

WHAT IS SHIPPING PROTECTION?

COVERAGE DETAILS

TERMS AND CONDITIONS

Shipping Protection

Can you help me choose a size if I give you my measurements?

What if my item doesn’t fit?

Mens Tees Guide

Mens Shorts Guide

Mens

Leggings Inseam Measurements

Womens Shorts Inseam Measurements

How oversized are your oversized tees?

Womens Leggings/Shorts Guide

Womens Bra/Bralette Size Guide

Womens

Sizing Guide

What size should I order?

How do I care for my Muscle Nation apparel?

Do you restock sold-out items?

Do you offer maternity-friendly styles?

Why does my item feel different in the same style, across different colours?

Apparel

What types of accessories do you offer?

Can I return or exchange accessories if they don't suit me?

Do your shakers and bottles contain BPA?

Accessories

Are your supplements safe for use during pregnancy or while breastfeeding?

Are your supplements suitable for someone with diabetes?

Are your products halal certified?

Are your supplements gluten-free?

Supplements

Product & Supplement Questions

Can I come to the warehouse?

What Rebel stores sell Muscle Nation products?

What Muscle Nation products are available at Rebel Sport?

Do Rebel Sport stores stock the same items as online?

I have an issue with a product I bought at Rebel Sport. What should I do?

Can I return or exchange my products in store?

Rebel Sport

What Muscle Nation products are available at Ampol?

I have an issue with a product I bought at Ampol. What should I do?

Ampol & Ampol Foodary

What Muscle Nation products can I find at Woolworths?

Are all flavours available at Woolworths?

Are the prices the same as on the Muscle Nation website?

I have an issue with a product I bought at Woolworths. What should I do?

Woolworths Supermarkets

What Muscle Nation products can I buy at Coles?

I have an issue with a product I bought at Coles. What should I do?

Will Coles be stocking more Muscle Nation products in the future?

Coles Supermarkets

What Muscle Nation products are available at 7-Eleven?

Are Muscle Nation products available at all 7-Eleven stores?

7-Eleven Service Stations

I have an issue with a product I bought at Chemist Warehouse. What should I do?

What Muscle Nation products can I buy at Chemist Warehouse?

Chemist Warehouse

What Muscle Nation products are available at Costco?

Are Costco’s Muscle Nation products different from the website versions?

I have an issue with a product I bought at Costco. What should I do?

Costco

Which supplement stores stock Muscle Nation products?

How can I find a store near me that sells Muscle Nation?

Do supplement stores carry all Muscle Nation products?

Supplement Stores

Where To Buy Muscle Nation In Store

What is Muscle Nation Rewards?

How do I earn points?

How do I redeem my rewards points?

How do review rewards work?

How long does it take for rewards points to show in my account?

Loyalty & Rewards Program

I have a question not answered here!Updated 2 months ago