Can I cancel my order?Updated 11 days ago

If your order has been dispatched and you have received your tracking information, unfortunately we are unable to cancel your order. In these cases please refer to our Customer Experience Team who will direct you to our returns policy.

If you haven't received your tracking information and your order has not been dispatched, please reach out to our Customer Experience Team at [email protected] or our website Live Chat as soon as possible so we have the best chances of cancelling your order.

With our scanning and inventory system, it has enabled our Warehouse Team to be very efficient in processing, packing and preparing orders for dispatch. Therefore, once you process your order online and click ‘confirm and pay’, after this point we can not guarantee an order can be cancelled.